 November 14, 2007 - For many agency owners, receiving requests from their clients to handle overseas claims, especially in countries in which English is not spoken, can often be a hassle or a daunting task to undertake. With clients continuing to expand globally, collection services need to also keep pace. This is where Global Credit Solutions (GCS) Limited comes to the fore.
Global Credit Solutions (GCS) Limited is the premier international credit and debt collection association that traverses the borders of countries on every continent and can smoothly and cost effectively help you collect your international claims. The GCS Group, was established in Australia in 1988, through its predecessor, Total Credit Management Services Pty Ltd.
What sets GCS apart is their commitment to provide total customer satisfaction to every single client. Clients range from multi-billion dollar and multinational clients to the small retail shop that sells to customers overseas. This commitment is reflected in the development of Internet Technology, Interactive Voice Response (IVR), and sophisticated automated file handling facilities. This technology affords GCS partners the flexibility and responsiveness to meet every kind of credit risk management assignment. GCS also has extensive business resumption options in the event of a localized problems, providing its clients the comfort of knowing that the access and delivery of their service will not be interrupted.
GCS has a strong customer service culture and holds a leading place in the credit management industry. Each GCS Partner has been closely evaluated for its ability to provide commercial and consumer debt collection services, credit reporting, skip tracing, fraud detection, investigations, legal services, and brand protection to provide a comprehensive credit risk management program. Also, since each GCS Partner offers expertise in the language, customs, culture, rules and regulations of their respective countries, and can convey the differences and communicate the status of every assignment in English, the efficiency of handling international claims can be easily recognized.
“One particular GCS experience of mine was with trying to help my client, Japan Singer Sewing Machine, to resolve claims of over $500,000 each in Italy, Mexico, and Jamaica in 2000,” remarks Steven Gan, a GCS Partner and Trade Export Insurance Representative. “Due to the size and complexity of each claim, each GCS Partner was required to visit and negotiate directly with the respective debtor. Although the debtors, the countries, and the collection approaches were all very different, each claim was collected in full due to a coordinated understanding of the client’s needs. I couldn’t have provided this kind of service without the other GCS Partners having a firm understanding of the GCS philosophy.”
For information contact management@gcs-group.com or visit www.gcs-group.com. |
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